Customer First
Grievance Redressal
We are committed to resolving every customer complaint promptly, fairly, and transparently. Our 3-level escalation mechanism ensures your concerns are heard.
Escalation Matrix
Please follow the levels in sequence. Start with Level 1 and escalate only if not satisfied with the resolution.
Level 1 — Customer Service
Resolution Timeline
7
working days from receipt of complaint
Level 2 — Grievance Redressal Officer (GRO)
Escalate to the GRO only if you have not received a satisfactory resolution from Level 1 within 7 working days, or if your complaint was rejected.
Postal Address
Grievance Redressal OfficerAshiana Fincap Private Limited
BK-100, First Floor, B Block, Ansal Plaza Mall, Admeasuring 189 Square Feet, Khel Gaon, New Delhi – 110049
Resolution Timeline
15
working days from escalation to GRO
Level 3 — RBI Integrated Ombudsman
If you are not satisfied with our resolution within 30 days of lodging the complaint, or if the complaint has been rejected by the Company, you may approach the RBI Ombudsman. The Ombudsman service is free of charge to borrowers.
Timeline to Escalate
30
calendar days after complaint to Company
Our Resolution Commitments
1 working day
Acknowledgement
7 working days
Level 1 Resolution
15 working days
GRO Resolution
30 calendar days
Final Resolution
View our full Grievance Redressal Policy →