Last updated: 01 April 2024
Approved by Board of Directors · Ashiana Fincap Private Limited
1. Scope
This policy applies to all outsourcing arrangements entered into by Ashiana Fincap Private Limited, including loan sourcing, collections, IT services, and document management.
2. Core Principles
- Outsourcing does not diminish the Company's obligations to customers or regulators.
- Core management functions (credit appraisal, risk management, KYC decisions) are NOT outsourced.
- Customer data shared with service providers is governed by data protection agreements.
3. Due Diligence on Service Providers
- Financial soundness and reputation of the service provider are assessed before engagement.
- Contractual protections include confidentiality, audit rights, and compliance obligations.
- Business continuity and exit clauses are incorporated in all material outsourcing agreements.
4. Recovery Agents
Recovery agents are engaged only after due diligence on character, antecedents, and training. They are bound by the Company's Recovery Policy and Fair Practices Code.
5. Oversight
Senior management reviews outsourcing arrangements at least annually. Any material issues are reported to the Board.